← Help Center/Something Is Wrong
What To Tell Us In A First Message
A first message with these four things in it usually saves a day of going back and forth.
Which Business
The name at the top of your dashboard.
Which Kiosk
The serial on the sticker — it looks like GV-000012 — or the name you gave it.
What The Screen Is Doing
Nothing at all, a still picture, video with no sound, or the wrong videos.
When It Started, And What Else Changed That Day
A new video, a power cut, a till or network change in the store.
If you can open the kiosk's page, Copy for support puts most of that on your clipboard in one click.
