← Help Center/Something Is Wrong
The Screen Is Blank Or Frozen
Check the television first — its power, its input, and whether it was switched off when the kiosk started up.
Then unplug the kiosk, wait ten seconds, and plug it back in with the television already on. That order matters.
If that fixes it, tell us anyway. Knowing that a restart works tells us which fault we are dealing with, and we would rather fix it than have you restart it again next month.
Worth Knowing
- A red lamp on the Dashboard usually means the wi-fi, not the screen. A kiosk can be playing perfectly while unable to reach us.
- Check the other screens in the same store. All of them at once points at the network; one of them points at that kiosk or its television.