GrizVision Connect Help Center

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Checking What A Screen Is Actually Holding

Open the kiosk's page and read What Is Playing On This Screen. That section lists what the kiosk says it is holding — not what a playlist says it should hold.

Those two disagree for a minute or two after you send an update, which is normal. If they still disagree after that, the usual reason is a library that was published but never sent — see publishing.

Click any tile to watch that video yourself, in the browser.

The What Is Playing On This Screen panel, listing the videos the kiosk reports it is holding, with a Change the loop button.
What the kiosk reports, not what was asked of it.

Worth Knowing

  • This is the section to trust when somebody says the wrong thing is on screen.
  • An empty list on an online kiosk means it has never been sent a library. Publish and send.

More In What Plays On Screen

Did That Not Do It?

Tell us which kiosk and what the screen is doing, and we will take it from there.